At TK Perfumes, we want you to have a smooth and satisfactory shopping experience. We carefully check and pack every attar and perfume order before dispatch. If you receive a damaged, incorrect, or defective product, please contact us so we can review the issue and assist you according to our Refund and Return Policy.

Return Eligibility

Returns may be accepted in the following situations:

  • You received the wrong product.
  • The product arrived damaged or leaked.
  • The product has a manufacturing defect.
  • Your order is different from the product you purchased.

To be eligible for a return, the product should be unused and in its original packaging whenever possible.

Products That Cannot Be Returned

For hygiene and product-safety reasons, opened or used attars and perfumes generally cannot be returned unless the product is defective, damaged, or the wrong item was delivered.

Products that have been intentionally damaged, altered, or used after delivery may not qualify for a return or refund.

How To Request a Return

If you receive an incorrect, damaged, or defective product, please contact TK Perfumes customer support as soon as possible after receiving your order.

When contacting us, please provide:

  • Your order number
  • Your name and phone number
  • Product name
  • Reason for the return
  • Clear photos or videos of the product and packaging, if applicable

Our team will review your request and provide the next steps.

Damaged or Leaking Products

We carefully package attars and perfumes before dispatch. However, products can occasionally be damaged during transportation.

If your parcel arrives damaged or the fragrance bottle is leaking, please take clear photos or a video of the package and product before disposing of the packaging. Contact TK Perfumes customer support so we can assess the issue and guide you through the available solution.

Wrong Product Received

If you receive a product that is different from what you ordered, please contact us with your order details and photos of the received product.

After verification, we may arrange a replacement or another appropriate solution depending on the circumstances.

Refund Policy

Refunds are considered after your return or complaint has been reviewed and approved by TK Perfumes.

If a refund is approved, the applicable refund amount and payment method will depend on the order and payment method used. Processing time may vary depending on the payment provider or financial institution.

For Cash on Delivery orders, we may contact you to confirm the details required for an approved refund.

Order Cancellation

If you want to cancel an order, please contact TK Perfumes as soon as possible after placing the order. Cancellation requests may not be possible once an order has been processed, packed, or dispatched.

If the parcel has already been dispatched, you may need to follow the applicable return procedure instead.

Exchange or Replacement

Where appropriate, TK Perfumes may offer a replacement for an incorrect, damaged, or defective product instead of a refund. Replacement availability depends on product availability and the circumstances of the case.

Important Information

Please check your order when you receive it. If there is an issue, contact us promptly so we can investigate it.

Return or refund requests are reviewed individually. Approval depends on the condition of the product, the reason for the request, and the information provided.

Contact TK Perfumes

If you have any questions about our Refund and Return Policy, an order, or a product you received, please contact the TK Perfumes customer support team through our Contact Us page.

TK Perfumes is committed to providing quality attars and perfumes along with a reliable and convenient shopping experience.